Privacy policy

Who we are

Crayon Hug makes coloring pages, coloring books and pencil sketches from your photos and ideas, and lets you color them on screen. Questions about your data: hello@crayonhug.com.

What we collect

• Your email address, to sign you in and send your pages, books and receipts.
• If you sign in with Google: your name and profile picture from Google.
• The photos you upload, and the pages, sketches and Magic Color pictures we make from them.
• What you type: ideas for pages, names and captions, text you add in the coloring studio.
• Reviews you post (your first name, star rating and words) and feedback you send us.
• Basic usage data, like pages made and errors, to keep the service working and fair.

How we use your photos

Photos are sent to our AI provider, OpenAI, only to draw your pages, sketches and Magic Color pictures, and to check that they are safe. Uploaded photos are deleted automatically after 7 days. We don't use your photos or pages to train AI, and we never show them publicly.

How long we keep things

• Uploaded photos: 7 days.
• Free pages, sketches and their Magic Color pictures: 30 days.
• Books and pages you paid for: until you delete them or your account.
• Receipts and order records: as long as tax law requires, with your email replaced by a code if you delete your account.

Colors saved on your device

When you color a page on screen, your colors and a small preview picture are saved in your own browser, so you can carry on later. They are not sent to us. Clearing your browser's site data removes them.

Reviews and feedback

If you post a review, your first name, star rating and words are shown on our reviews page after we check them. Your email is never shown. You can change or remove your review by writing to hello@crayonhug.com, and it is deleted with your account. Feedback you send through the feedback form is private: only we read it. Adding your email there is optional, and we only use it to reply.

Payments

Payments are handled by Paddle, our reseller and merchant of record. Paddle processes your card or PayPal details and sends your receipts; we never receive your card details. Paddle's own privacy notice explains what it does with payment data.

Cookies and analytics

We only use cookies the site needs to work: one keeps you signed in, and one remembers your free pages for the day so the free tools stay fair. To count visits we use Cloudflare Web Analytics, which is cookieless: it doesn't set cookies, doesn't build a profile of you and doesn't follow you to other sites. That's why there is no cookie banner. We don't use advertising or tracking cookies.

Who helps us run Crayon Hug

• OpenAI, to draw your pages and pictures and check photos and text for safety.
• Paddle, for payments, invoices, subscriptions and refunds.
• Cloudflare, to store your files privately, check for robots on the free tools, and count visits.
• Resend, to send emails like your sign-in link and your book.
• Google, only if you choose to sign in with Google.
• Railway and Neon, to run the website and its database.
• Sentry, to tell us when something breaks. Error reports never include your photos.

These companies only get what they need to do their job, and they may store data outside your country. We don't sell or rent your data to anyone.

Children

Crayon Hug is made for families, but accounts are for adults. Parents, grandparents and teachers upload the photos and make the books for children. Children can color pages on screen with a grown-up. If you think a child has given us their information, write to hello@crayonhug.com and we'll delete it.

Your choices and rights

You can delete any book or page in My books, and your whole account in Account and billing. Deleting your account removes your books, pages, photos, credits, review and feedback straight away. You can also email hello@crayonhug.com to see a copy of your data, correct it or have it deleted; we answer within 5 business days.

Changes

If we change this policy, we update the date at the top of this page. If a change matters for how we use your photos, we'll also tell you by email before it applies.